Emergency Services

Fire, Police & Ambulance 112 or 999

In the UK, each city and town has its own Fire, Police and Ambulance services. In an emergency situation you can call assistance by dialing 999 or 112 from any phone. An operator will ask you which of the emergency services you require. In coastal areas, the operator can also connect you to the coastguard.

Remain calm, and give precise details of your location and the problem you have. If you need to report a non-urgent situation, then you should contact your local police station.

If you require a doctor out of normal surgery hours, you don’t need to call the 999 or 112 numbers, unless you need to get to hospital urgently by ambulance. Instead, call your normal surgery. A doctor will either come to your house, or meet you at the nearest doctors’ surgery as quickly as possible.

You may also be able to visit your local NHS walk-in-centre, details of which may be found on the NHS website. Alternatively call NHS direct helpline number on 0845 46 47.

Never call the emergency services unnecessarily; you may be liable for a call-out charge, as well as delaying their response to a genuine call.

Police Registration

If you are a non-EEA or non-Commonwealth national (or if indicated by the immigration stamp in your passport) you and your family members aged 16 years and over may be required to register at the local police station within seven days of arrival in the UK.

You will require your passport, two passport-sized photos, a copy of your work permit and the fee. In the Greater London area, all residents must register at the Overseas Visitors Records Office, 180 Borough High Street, London, SE1 1LH, tel. 0207 2301208. The nearest tube stations are Borough, Elephant & Castle and London Bridge, Northern Line.


Crime levels vary from area to area and are probably at their worst in London and other major cities. Having said this, don’t be unduly concerned as much can be done to reduce risks: ensure your home locks are secure, store personal belongings in the car boot when parking, keep your purse and other valuables close to you when out and about. As long as you apply some common sense and keep your wits about you, your stay should be incident-free.